How can I contact you if I am interested in discussing my new home improvement?
Call or email us. We are a friendly team willing to discuss your proposal in more detail to see if we can help. From that conversation we will be able to advise you on whether your home improvement is practical, and we’ll provide advice on the best way to proceed.
Do you give quotations over the telephone?
Not usually; instead, we will set up a free design consultation. Terry will pop around for an informal chat to discuss the pros and cons of your proposed home improvement. A few days later we will send you an email with a fixed quotation for the work we discussed.
Do you give free advice?
Yes, we are more than happy to chat on the telephone or via email for as long as you like to ensure you are on the right track to achieve the best results. We can even make a site visit, if necessary.
If I accept a quotation what happens next?
After accepting the quotation, a site visit is booked to carry out a full measured survey of the property. After the survey has been completed, we sit down and discuss any potential build problems we may have identified, new proposed designs, and next steps in more detail.
When will I receive my drawings?
After a full measured site visit and design consultation has been completed, you will receive your first set of drawings within a week.
How many revisions do I get?
You can have as many revisions or changes as you like, at any time.
Do you charge for revisions or variations?
No, all revisions or changes are included in your fixed fee quotation.
What are planning drawings?
Planning drawings are the first set of drawings you will receive, showing existing and proposed floor plans and elevations. These drawings are usually submitted to the local council for planning approval, and to ensure that builders and third-parties are aware of what you are proposing.
Can we commence our home improvement from a set of planning drawings?
No, to commence building, you will need a set of building regulation drawings.
Do you create building regulation drawings?
Yes, we create building regulation drawings.
What are building regulation drawings?
Building regulation drawings are a detailed set of drawings that the builder needs. The drawings should include detailed build notes that conform with minimum British building regulations.
What happens after I agree to proceed with the proposed drawings?
Usually, we make a planning application on your behalf.
Can I change my designs after I have agreed to them?
Yes, all revisions or changes are included in your fixed fee quotation. You can have as many revisions or changes as you like, at any time.
How long does planning approval take?
Usually it takes around 8 to 12 weeks for a planning decision.
If my planning application is refused, will I have to pay you again to resubmit it?
No, your fixed fee quotation includes as many applications as you need to gain planning approval. We know what the planners like and dislike. We have good relationships with most of the local authority planners and usually gain approval the first time.
How long does planning approval last?
Approved drawings last three years from the approved date. As soon as you start the building work you can take as long as you like to finish the build.
How confident are you in gaining planning approval for our home improvement?
We have over 25 years’ experience in the planning and construction industry. We would never create and submit a set of drawings to a planning authority without being confident that it will be approved. We are a transparent company and give clear sound advice to all our clients from the outset.
Can you recommend third party services such as structural engineers, building control, local water authorities and party wall surveyors?
Yes, we can arrange all the third-party services you need.
Will my neighbours be notified by anyone of my home improvement?
Yes, your local planning authority will notify your adjoining neighbours of your new proposed home improvement. After you have submitted your drawings, it is a good idea to speak with your neighbours and let them know of your intentions, if you have not already done so.
Do we have to use your recommended third-party services?
You may use which ever third-party services you wish. All quotes from third-party services that we provide are from companies that we have worked with for many years. Therefore, we are confident that you will receive excellent service from these parties.
